Government service: not such an oxymoron at TECOM

Government service: not such an oxymoron at TECOM
Courtney C. Radsch (Dubai, UAE) - TECOM, the Dubai Technology and Media Free Zone authority, is the government agency of Dubai responsible for the so-called "free zones" like Media City, Internet City, Knowledge Village etc. (although funnily enough it does not have a working website!). I had to go to the office for an employment issue and was so astonished by the efficiency, helpfulness and overall competency of a government department that I felt compelled to write a post. Although the office looks like the DMV of something (that is, the Department of Motor Vehicles in the US), down to the rows of windows with glowing red numbers above calling the herds to the appropriate window. People milled around as they waited their turn. But unlike going to the DMV, one of the more painful experiences in life, I actually enjoyed going to this government department! What?! First of all, the wait was super short despite all the people. Probably because the workers are competent (sorry, no offense to the competent DMV peeps out there). So anyway, we get our ticket and shortly thereafter are called to the appropriate window where I explained that I wanted to lodge a complaint. I began in Arabic out of respect for the fact that I was speaking to an Emirati, but he actually spoke English (again, how many times have you been unable to communicate with someone at the DMV). He told me I needed a copy of my passport, labor contract and a form in order to file the complaint. So I left thinking I'd have to go find an internet cafe with a printer or a Kinkos or something, when lo and behold, there was a deck of computers with free printing! What?! So I got on an filed out the form, printed it out and was going to go home to get a copy of my contract etc. I figured there was no way I could log onto my email, I mean, the

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About Cortney C.Radsch

Courtney C. Radsch is a scholar and freelance journalist who focuses on the Arab media and politics. She is a Ph.D. candidate at the School of International Service at American University in Washington, D.C. Ms. Radsch is writing her dissertation on the Arab media's influence on foreign policy and has done fieldwork in Egypt, Lebanon, and Jordan. Her research has also looked at the ideology and politics behind Islamist extremism. Ms. Radsch is an internationally published journalist and previously worked at the New York Times and the Daily Star in Beirut, Lebanon. She holds an M.S. in International Relations from Georgetown University's School of Foreign Service and a B.A. in Mass Communications from the University of California, Berkeley.

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